Does an enquiry reserve the apartment?
No. We check the dates and send an offer. Your stay is confirmed only in writing after the stated confirmation requirements are completed.
Where are the prices?
Prices depend on the apartment, dates and stay details. Send an enquiry for the complete offer, including payment and cancellation terms. We do not show a live availability calendar.
Can I request separate beds or a cot?
Yes, include the request and children’s ages in your enquiry. The team must confirm the exact arrangement and any equipment for the selected apartment; a request alone is not a guarantee.
Is the airport transfer included?
Transfers are arranged separately unless your written accommodation offer explicitly includes one. Our partners page provides the Di Transfers contact and the booking link in your language.
Do you help owners outside Sunny Beach?
We welcome enquiries for Sunny Beach, Nessebar and Sveti Vlas. Share the location, property details and the tasks you want to delegate so we can discuss suitability and scope.
Can I book instantly on the website?
The website takes enquiries rather than instant bookings. Send the dates, number of guests and apartment you prefer. We reply with availability, the applicable price and the conditions for that stay. Review those details before agreeing to proceed. A submitted enquiry or an automated message that it was received is not a booking confirmation.
Which apartment is right for a family?
Start with the beds rather than the headline capacity. Tell us the number of adults and children, whether you need separate bedrooms and whether a sofa bed suits your group. Ask about a cot, lift access, balcony arrangements or other essential facilities individually. We confirm the setup for the particular apartment; features should not be assumed to apply to every property.
Can you help with a Burgas Airport transfer?
Our partners page links to Di Transfers and its Burgas Airport to Sunny Beach service. Contact the provider to confirm your flight, passengers, luggage, child-seat requirements and final destination. Transfer arrangements and payment are separate from the apartment enquiry unless explicitly agreed otherwise. Keep both the accommodation contact and the transfer confirmation available when you travel.
Are pools and parking included?
Facilities depend on the apartment, complex and travel dates. Ask whether the facility you need is available, whether there are opening restrictions and whether a separate charge applies. A photograph of a pool or nearby parking does not by itself confirm access for your stay. Include any essential requirement in the initial enquiry so it can be checked before you confirm.
What if my flight arrives late?
Tell us your expected flight and apartment arrival times before confirming the stay. Late access must be agreed for the specific property; it is not automatic simply because an airport transfer is available. If the flight changes, update both the accommodation contact and the transfer provider. Save the agreed instructions offline in case mobile data is unavailable on arrival.
Do you manage apartments owned by other people?
Owners can contact us about holiday-rental management in Sunny Beach, Nessebar and Sveti Vlas. Send the town, complex, apartment layout and the tasks you want help with. We discuss the property and responsibilities before proposing arrangements. Income estimates are not guarantees, and apartment management should be distinguished from the building or complex management agreement.
Can I bring a pet or an additional guest?
Ask before confirming and describe the request clearly. Occupancy, pet arrangements and any related conditions must be checked for the specific apartment. Do not assume that permission for one property applies to another or that a later message automatically changes the confirmed guest list. Wait for the team’s written reply and keep the agreed arrangement with your confirmation.
Can I work remotely from an apartment?
If internet access or a particular working setup is essential, tell us before choosing. Ask about the actual connection and workspace for the apartment rather than relying on a general accommodation description. We do not advertise a guaranteed connection speed or a dedicated office across the collection. Consider your own backup arrangements if your work depends on uninterrupted connectivity.
What happens if I need to cancel or change the dates?
Contact the team using the booking conversation and identify the apartment and confirmed dates. The applicable conditions are the ones agreed for your stay. A requested change depends on availability and may require a revised offer; it is not confirmed until accepted. Do not rely on a general blog article or another provider’s policy to determine your cancellation terms.
Can I visit the apartment before deciding?
Contact us with the property you are considering and the information you need. Any visit must be arranged in advance around access and existing stays; do not arrive at a property expecting someone to be available. If a visit is not practical, ask for clarification of the photographs or layout. Current guests’ privacy and confirmed arrangements need to be respected.
What should I check if several people are sharing?
Agree on the sleeping arrangement before the lead guest sends an enquiry. Count everyone travelling and decide whether shared beds or sofa beds suit the group. Separate bedrooms, separate beds and separate sleeping areas are not interchangeable descriptions. Tell us which distinction matters to you so the proposed apartment can be checked accurately.
Choose one person to collect questions and keep the final confirmation, then share the practical details with the rest of the group. Everyone should know the address, arrival arrangement and applicable house rules. If different members arrive at different times, explain that in advance. Do not assume there will be several key sets or that a later guest can enter independently. If the group changes after confirmation, ask whether the new arrangement can be accepted before inviting additional travellers.
How can I keep the arrangements easy to find?
Keep the latest written offer, the confirmed property name, dates and arrival instructions together. Save an offline copy of the address and contact details before travelling. Messages about accommodation and messages from a transfer provider may arrive separately, so label them clearly rather than relying on memory at the airport.
If a detail changes, ask for the updated arrangement in writing and share it with everyone affected. A new flight time may require changes to both the transfer and apartment access; notifying one does not automatically notify the other. Use the holiday planner for your own notes, but remember that ticking a box in the tool does not send an instruction or confirm a booking. The actual agreement remains in your correspondence with the relevant provider.