1. Send the details that matter
Include dates, adults, children, preferred beds and your arrival time if known. Mention accessibility needs and anything essential to your stay, such as a separate bedroom. We check a suitable option rather than assuming that every sofa is suitable for every guest.
2. Review the written offer
Check the named apartment, nights, total amount, what is included, any deposit, cancellation terms and payment instructions. Ask for clarification before paying. A submitted enquiry does not hold dates. Follow the confirmation requirements in the reply and keep the final written confirmation.
3. Prepare for arrival
Save the exact address, map pin, access instructions and local contact offline. Arrange transport separately and tell the accommodation team if your arrival changes. Check-in and check-out times depend on the confirmed booking. Our holiday planner keeps these details together.
Read the offer as a whole
Before confirming, check the apartment name, dates, number of guests and total amount together. A change to one of those details may change the offer. Ask which charges are included, whether a security deposit applies, when any payment is due and what confirmation you will receive. Payment and cancellation arrangements must come from the offer for your stay, not from an assumption based on another website or a previous holiday.
Keep the written terms somewhere you can access while travelling. If several people are planning the trip, nominate one contact to collect questions and share the final information with the group. This reduces conflicting requests and helps ensure everyone has the same arrival instructions. If you need to change dates or guest numbers later, ask the team before making dependent travel arrangements; the original availability may no longer apply.